Refund Policy

Free returns and exchanges.

 

Returns request must be filed within 4 days after receiving the item and exchanges must be filed within 7 days after receiving the items, both using the methods below: 

• When requesting a return via email or phone, we would request the receipt number, location, and reason for return (for quality assurance purposes). 
• Exchanges are only allowed for items of the same value or higher
• All returned items must be in original packaging
• If you chose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges might apply for below 400 AED orders.
• Once the inspection of the returned items is complete (usually within 3 business days of receipt), we will offer you:
  • Store credit in the form of loyalty points that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs. This amount is credited to your Toni Pons UAE account, which is not transferable to another account/e-mail due to security reasons.
  • If the original order was paid via Credit Card, the refund will be done through the same credit card the customer placed the order and it will take 24-48h from the time the inspection is complete.
• 15 days of warranty in case of broken pairs if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it's this case, please send an email to web.orders@tonipons.ae.com to explain your concern and how to proceed.

Unfortunately, we do not accept any returns/exchanges on sale items or pre-ordered products.

 

To start a return follow this link .